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Why are my collection-level discounts not showing up?

Support avatar
Written by Support
Updated this week

Buddify AI uses a discount rule hierarchy to prevent conflicts and ensure accurate targeting:
Product > Collection > Store

This means:

  • Product-level discounts have the highest priority.

  • Collection-level discounts apply only if there’s no product-specific rule.

  • Store-wide discounts apply only if no product or collection rules exist.

👉 Example:
If your store-wide discount is 30% but a collection is capped at 25%, the collection limit will apply to products in that collection—unless a product-level discount is set, which always overrides the others.

This hierarchy ensures that discounts remain precise and consistent, even when products belong to multiple collections.

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