Q: I noticed some orders showing up as "converted by Buddify AI," but the customer used a different discount code at checkout. Is Buddify AI taking credit for a sale it didn’t actually earn?
Short answer: No—Buddify AI never claims credit for sales it didn’t help influence.
But sometimes, things can look a bit confusing on the surface due to how Shopify handles discount codes.
💡 What’s Really Happening:
Buddify AI tracks when a customer engages with the negotiation widget, accepts a deal, and heads to checkout. That’s a clear conversion event—even if Shopify ends up swapping the discount code at the last second.
For example:
A customer negotiates a 7% discount with Buddify AI.
At checkout, Shopify auto-applies a separate 10% email signup code (because it's higher).
Shopify removes the 7% Buddify code and uses the 10%.
The order completes—with no visible Buddify code—but the customer came from Buddify AI.
So while the final discount code might differ, the purchase was still influenced and initiated by Buddify AI.
📊 Proof of Performance
Behind the scenes, Buddify AI logs all negotiation activity—so if a customer accepts a discount offer and proceeds to checkout, we know it, and so do you.
This ensures transparency and lets you confidently see which sales were influenced by the AI, regardless of what Shopify ends up applying at checkout.
✅ Important Clarification:
Buddify AI is not claiming credit for sales it didn’t influence. In these cases, the negotiation happened, the customer accepted a deal, and the sale was initiated via Buddify AI—but Shopify applied the higher discount at checkout due to system rules.
🧩 Why This Matters
Understanding attribution is important, and Buddify AI is built to give you visibility into:
How many customers engaged with the negotiation.
Which discounts were accepted.
What led each shopper to the finish line.
We're not just guessing—we show our work. 😉
✅ The Takeaway:
Buddify AI only attributes sales where it played an active role in the customer journey.
If another discount code ends up being applied due to Shopify’s automatic rules, Buddify AI still deserves credit if it brought the customer to checkout. And we back that up with detailed conversation logs.