# Buddify Help Center

> Help center for Buddify

## Buddify: Brand Partnerships

- [🚀 Buddify Referral Program](https://support.buddify.app/en/articles/14442499-buddify-referral-program.md)
- [How does Buddify work?](https://support.buddify.app/en/articles/9038867-how-does-buddify-work.md)
- [Can you give a detailed example of how Buddify works?](https://support.buddify.app/en/articles/9038908-can-you-give-a-detailed-example-of-how-buddify-works.md)
- [Who should use Buddify?](https://support.buddify.app/en/articles/9038839-who-should-use-buddify.md)
- [Who are buddies/retailers/suppliers?](https://support.buddify.app/en/articles/9038884-who-are-buddies-retailers-suppliers.md)
- [Am I a retailer or a supplier?](https://support.buddify.app/en/articles/9038810-am-i-a-retailer-or-a-supplier.md)
- [What sets the Buddy and Retailer Plans apart?](https://support.buddify.app/en/articles/9038915-what-sets-the-buddy-and-retailer-plans-apart.md)
- [How can you make the most out of Buddify?](https://support.buddify.app/en/articles/9038826-how-can-you-make-the-most-out-of-buddify.md)
- [How can I make money with Buddify?](https://support.buddify.app/en/articles/9038901-how-can-i-make-money-with-buddify.md)
- [Is Buddify available in my country?](https://support.buddify.app/en/articles/9038921-is-buddify-available-in-my-country.md)
- [How many brands are there in Buddify? Can you share a list of these brands?](https://support.buddify.app/en/articles/9038913-how-many-brands-are-there-in-buddify-can-you-share-a-list-of-these-brands.md)
- [Why do I pay for Buddify?](https://support.buddify.app/en/articles/9038879-why-do-i-pay-for-buddify.md)
- [How can I change the category of my brand?](https://support.buddify.app/en/articles/9038860-how-can-i-change-the-category-of-my-brand.md)
- [Am I required to import partner products into my store?](https://support.buddify.app/en/articles/9038872-am-i-required-to-import-partner-products-into-my-store.md)
- [Is it possible to modify my store's name?](https://support.buddify.app/en/articles/9038875-is-it-possible-to-modify-my-store-s-name.md)
- [Do you have a website where I can browse products and place orders, similar to other online tools available?](https://support.buddify.app/en/articles/9038886-do-you-have-a-website-where-i-can-browse-products-and-place-orders-similar-to-other-online-tools-available.md)
- [Is it permissible for a reseller store to use the product images, description, and title of the supplier?](https://support.buddify.app/en/articles/9038891-is-it-permissible-for-a-reseller-store-to-use-the-product-images-description-and-title-of-the-supplier.md)
- [Can I block sales to a specific country?](https://support.buddify.app/en/articles/9038903-can-i-block-sales-to-a-specific-country.md)
- [Selling CBD and Hemp Products](https://support.buddify.app/en/articles/9038917-selling-cbd-and-hemp-products.md)
- [Can I sell customizable and print-on-demand products?](https://support.buddify.app/en/articles/9038918-can-i-sell-customizable-and-print-on-demand-products.md)
- [How do I change my brand's address?](https://support.buddify.app/en/articles/9038932-how-do-i-change-my-brand-s-address.md)
- [Which currencies does Buddify support? Is there a live exchange feature available?](https://support.buddify.app/en/articles/9038935-which-currencies-does-buddify-support-is-there-a-live-exchange-feature-available.md)
- [How can I enable my store for B2B transactions?](https://support.buddify.app/en/articles/9039163-how-can-i-enable-my-store-for-b2b-transactions.md)
- [What makes Buddify unique as an All-in-One B2B app?](https://support.buddify.app/en/articles/9038862-what-makes-buddify-unique-as-an-all-in-one-b2b-app.md)
- ["Buddify - Brand Partnerships" Explained](https://support.buddify.app/en/articles/9038855-buddify-brand-partnerships-explained.md)
- [Buddify Dropshipping explained](https://support.buddify.app/en/articles/9038849-buddify-dropshipping-explained.md)
- [Buddify Dropshipping Advantages](https://support.buddify.app/en/articles/9038928-buddify-dropshipping-advantages.md)
- [Buddify B2B Lead Generation](https://support.buddify.app/en/articles/9038988-buddify-b2b-lead-generation.md)
- [Buddify Wholesale](https://support.buddify.app/en/articles/9038991-buddify-wholesale.md)
- [Are my products available for Wholesale?](https://support.buddify.app/en/articles/9038994-are-my-products-available-for-wholesale.md)
- [Is there a minimum order quantity or checkout limit for wholesale transactions?](https://support.buddify.app/en/articles/9039021-is-there-a-minimum-order-quantity-or-checkout-limit-for-wholesale-transactions.md)
- [Do additional wholesale discounts apply to the total checkout amount or are they specific to each store?](https://support.buddify.app/en/articles/9039022-do-additional-wholesale-discounts-apply-to-the-total-checkout-amount-or-are-they-specific-to-each-store.md)
- [Orders & Shipping Explained](https://support.buddify.app/en/articles/9039130-orders-shipping-explained.md)
- [Are orders automatically fulfilled? How does it work?](https://support.buddify.app/en/articles/9039133-are-orders-automatically-fulfilled-how-does-it-work.md)
- [When I sell a partner product that I imported, how are the orders fulfilled?](https://support.buddify.app/en/articles/9039135-when-i-sell-a-partner-product-that-i-imported-how-are-the-orders-fulfilled.md)
- [What occurs when another store sells my products on Buddify?](https://support.buddify.app/en/articles/9039160-what-occurs-when-another-store-sells-my-products-on-buddify.md)
- [How does Buddify automate the process of selling partner products?](https://support.buddify.app/en/articles/9039138-how-does-buddify-automate-the-process-of-selling-partner-products.md)
- [Are shipping fees included in the checkout?](https://support.buddify.app/en/articles/9039147-are-shipping-fees-included-in-the-checkout.md)
- [Buddify Packing Slip](https://support.buddify.app/en/articles/9039155-buddify-packing-slip.md)
- [Managing Shipping Costs for Profitability](https://support.buddify.app/en/articles/9038818-managing-shipping-costs-for-profitability.md)
- [Are the shipping prices displayed on the product page definitive, or can they fluctuate?](https://support.buddify.app/en/articles/9039149-are-the-shipping-prices-displayed-on-the-product-page-definitive-or-can-they-fluctuate.md)
- [Is there a commission deducted from each sale?](https://support.buddify.app/en/articles/9038959-is-there-a-commission-deducted-from-each-sale.md)
- ["Error: This order cannot be shipped to the address you entered". What to do?](https://support.buddify.app/en/articles/9039153-error-this-order-cannot-be-shipped-to-the-address-you-entered-what-to-do.md)
- [How to add new shipping destinations?](https://support.buddify.app/en/articles/9039156-how-to-add-new-shipping-destinations.md)
- [How do I handle Returns? Requesting a Return, Exchange, or Refund.](https://support.buddify.app/en/articles/9039140-how-do-i-handle-returns-requesting-a-return-exchange-or-refund.md)
- [Who Covers the Cost of Return Shipment?](https://support.buddify.app/en/articles/9039145-who-covers-the-cost-of-return-shipment.md)
- [When do I have to pay the suppliers?](https://support.buddify.app/en/articles/9039157-when-do-i-have-to-pay-the-suppliers.md)
- [Do you have a mechanism that facilitates payment between the parties?](https://support.buddify.app/en/articles/9038974-do-you-have-a-mechanism-that-facilitates-payment-between-the-parties.md)
- [Tax and Customs Duty](https://support.buddify.app/en/articles/9038924-tax-and-customs-duty.md)
- [Charging Taxes and Import Fees](https://support.buddify.app/en/articles/9038895-charging-taxes-and-import-fees.md)
- [How Do Sales Taxes Work With Buddify?](https://support.buddify.app/en/articles/9038911-how-do-sales-taxes-work-with-buddify.md)
- [How can I selectively publish/supply/export specific products to the Buddify feed?](https://support.buddify.app/en/articles/9039062-how-can-i-selectively-publish-supply-export-specific-products-to-the-buddify-feed.md)
- [Why can't I find my published products in the Buddify feed?](https://support.buddify.app/en/articles/9039066-why-can-t-i-find-my-published-products-in-the-buddify-feed.md)
- [Why am I unable to locate / see my imported products?](https://support.buddify.app/en/articles/9039069-why-am-i-unable-to-locate-see-my-imported-products.md)
- [How to publish your products to the Buddify Feed?](https://support.buddify.app/en/articles/9039072-how-to-publish-your-products-to-the-buddify-feed.md)
- [How to remove certain products from the Buddify feed?](https://support.buddify.app/en/articles/9039077-how-to-remove-certain-products-from-the-buddify-feed.md)
- [What is a Price Margin and how does it affect my revenue?](https://support.buddify.app/en/articles/9039080-what-is-a-price-margin-and-how-does-it-affect-my-revenue.md)
- [Understanding the Product Page](https://support.buddify.app/en/articles/9039119-understanding-the-product-page.md)
- [What are Stock Buffers?](https://support.buddify.app/en/articles/9039083-what-are-stock-buffers.md)
- [Am I allowed to sell imported products on other platforms?](https://support.buddify.app/en/articles/9039084-am-i-allowed-to-sell-imported-products-on-other-platforms.md)
- [My listings are in English, what happens when a store from another country imports our products?](https://support.buddify.app/en/articles/9038939-my-listings-are-in-english-what-happens-when-a-store-from-another-country-imports-our-products.md)
- [Why aren't my products listed on the Buddify Feed?](https://support.buddify.app/en/articles/9039085-why-aren-t-my-products-listed-on-the-buddify-feed.md)
- [Can I update images in Buddify alone, adding label-free products without changing my Shopify store listings?](https://support.buddify.app/en/articles/9039089-can-i-update-images-in-buddify-alone-adding-label-free-products-without-changing-my-shopify-store-listings.md)
- [Why aren't my active imported products showing up in my online store?](https://support.buddify.app/en/articles/9039097-why-aren-t-my-active-imported-products-showing-up-in-my-online-store.md)
- [What does Buddify keep in sync between the Retailer and Supplier stores?](https://support.buddify.app/en/articles/9039104-what-does-buddify-keep-in-sync-between-the-retailer-and-supplier-stores.md)
- [Which products are currently offered on Buddify, and how can I access the feed to view them?](https://support.buddify.app/en/articles/9039110-which-products-are-currently-offered-on-buddify-and-how-can-i-access-the-feed-to-view-them.md)
- [Is it possible to determine the order in which my products are displayed?](https://support.buddify.app/en/articles/9039111-is-it-possible-to-determine-the-order-in-which-my-products-are-displayed.md)
- [Products Imported but Not Displaying on My Website](https://support.buddify.app/en/articles/9039129-products-imported-but-not-displaying-on-my-website.md)
- [What should I do if I have products that belong to two different categories?](https://support.buddify.app/en/articles/9039127-what-should-i-do-if-i-have-products-that-belong-to-two-different-categories.md)
- [Why are Buddify products being archived from my store?](https://support.buddify.app/en/articles/9039113-why-are-buddify-products-being-archived-from-my-store.md)
- [Why are some of my imported products automatically set to "Draft" and cannot be set to "Active"?](https://support.buddify.app/en/articles/9039115-why-are-some-of-my-imported-products-automatically-set-to-draft-and-cannot-be-set-to-active.md)
- [What to do if I don't track the quantity of my products and instead produce based on orders?](https://support.buddify.app/en/articles/9039120-what-to-do-if-i-don-t-track-the-quantity-of-my-products-and-instead-produce-based-on-orders.md)
- [Am I allowed to publish products to the Buddify Feed if I obtained them through Dropshipping apps?](https://support.buddify.app/en/articles/9039122-am-i-allowed-to-publish-products-to-the-buddify-feed-if-i-obtained-them-through-dropshipping-apps.md)
- [Is the retailer brand permitted to modify the information regarding an imported product?](https://support.buddify.app/en/articles/9039124-is-the-retailer-brand-permitted-to-modify-the-information-regarding-an-imported-product.md)
- [Why are Products Imported from Buddify showing as Sold Out / Out of Stock on my Shopify Storefront?](https://support.buddify.app/en/articles/10736560-why-are-products-imported-from-buddify-showing-as-sold-out-out-of-stock-on-my-shopify-storefront.md)
- [Can I choose which brands to partner with on Buddify?](https://support.buddify.app/en/articles/9039034-can-i-choose-which-brands-to-partner-with-on-buddify.md)
- [What brands can I partner with?](https://support.buddify.app/en/articles/9039025-what-brands-can-i-partner-with.md)
- [Where can I see my Partners?](https://support.buddify.app/en/articles/9039040-where-can-i-see-my-partners.md)
- [I run a niche brand, can I still partner with other brands on Buddify?](https://support.buddify.app/en/articles/9039028-i-run-a-niche-brand-can-i-still-partner-with-other-brands-on-buddify.md)
- [Is it necessary to obtain approval in order to import and sell partner products?](https://support.buddify.app/en/articles/9039038-is-it-necessary-to-obtain-approval-in-order-to-import-and-sell-partner-products.md)
- [I have a new Retailer, but I can't find my products on their website. Why?](https://support.buddify.app/en/articles/9039041-i-have-a-new-retailer-but-i-can-t-find-my-products-on-their-website-why.md)
- [Why Add Partner Products to Your Online Store?](https://support.buddify.app/en/articles/9177337-why-add-partner-products-to-your-online-store.md)
- [Pricing and Refunds](https://support.buddify.app/en/articles/9039056-pricing-and-refunds.md)
- [Is it free to install Buddify?](https://support.buddify.app/en/articles/9039046-is-it-free-to-install-buddify.md)
- [Can I upgrade to more products and pay a prorated fee to avoid double payment?](https://support.buddify.app/en/articles/9039044-can-i-upgrade-to-more-products-and-pay-a-prorated-fee-to-avoid-double-payment.md)
- [Can I use my one Buddify account for more than one Shopify store?](https://support.buddify.app/en/articles/9039059-can-i-use-my-one-buddify-account-for-more-than-one-shopify-store.md)
- [Is it possible for you to reverse the App-Charge?](https://support.buddify.app/en/articles/9039049-is-it-possible-for-you-to-reverse-the-app-charge.md)
- [When can I get a refund?](https://support.buddify.app/en/articles/9039047-when-can-i-get-a-refund.md)
- [How can I cancel my subscription?](https://support.buddify.app/en/articles/9039052-how-can-i-cancel-my-subscription.md)
- [How can I completely remove my brand and products from the Buddify Feed?](https://support.buddify.app/en/articles/9039057-how-can-i-completely-remove-my-brand-and-products-from-the-buddify-feed.md)

## Buddy: AI Sales & Support Agent

- [Buddy AI Conversion Agent – FAQ](https://support.buddify.app/en/articles/16770077-buddy-ai-conversion-agent-faq.md)
- [How to Set Up the Buddy AI Sales & Support Agent in Just One Minute – Step-by-Step Guide](https://support.buddify.app/en/articles/11550082-how-to-set-up-the-buddy-ai-sales-support-agent-in-just-one-minute-step-by-step-guide.md)
- [How to Accept a Store Access Request](https://support.buddify.app/en/articles/16526851-how-to-accept-a-store-access-request.md)
- [What are Sales Strategies in Buddy AI?](https://support.buddify.app/en/articles/14754568-what-are-sales-strategies-in-buddy-ai.md)
- [Does Buddy AI require setup, training, or coding?](https://support.buddify.app/en/articles/13438961-does-buddy-ai-require-setup-training-or-coding.md)
- [Can I use Buddy AI to apply discounts to specific products only?](https://support.buddify.app/en/articles/10736707-can-i-use-buddy-ai-to-apply-discounts-to-specific-products-only.md)
- [Can users negotiate on multiple products at once?](https://support.buddify.app/en/articles/10736719-can-users-negotiate-on-multiple-products-at-once.md)
- [Can I set different discount rates for different products?](https://support.buddify.app/en/articles/10736983-can-i-set-different-discount-rates-for-different-products.md)
- [Does Buddy AI support all languages and currencies?](https://support.buddify.app/en/articles/10736717-does-buddy-ai-support-all-languages-and-currencies.md)
- [How to activate the Buddy AI Widget?](https://support.buddify.app/en/articles/11435413-how-to-activate-the-buddy-ai-widget.md)
- [How to add a Negotiation Button to a Product Page?](https://support.buddify.app/en/articles/11434533-how-to-add-a-negotiation-button-to-a-product-page.md)
- [How to customize the Negotiation Button on a Product Page?](https://support.buddify.app/en/articles/11435393-how-to-customize-the-negotiation-button-on-a-product-page.md)
- [Why does Buddy AI sometimes give the maximum discount?](https://support.buddify.app/en/articles/12260446-why-does-buddy-ai-sometimes-give-the-maximum-discount.md)
- [Where does the Negotiation Button appear, and can I change its position?](https://support.buddify.app/en/articles/11695981-where-does-the-negotiation-button-appear-and-can-i-change-its-position.md)
- [Why is Buddy AI offering a higher discount than my store-wide limit?](https://support.buddify.app/en/articles/12260399-why-is-buddy-ai-offering-a-higher-discount-than-my-store-wide-limit.md)
- [Does Buddy AI learn and improve over time?](https://support.buddify.app/en/articles/13438985-does-buddy-ai-learn-and-improve-over-time.md)
- [Why are my collection-level discounts not showing up?](https://support.buddify.app/en/articles/12260458-why-are-my-collection-level-discounts-not-showing-up.md)
- [Can Buddy AI collect customer emails?](https://support.buddify.app/en/articles/13438982-can-buddy-ai-collect-customer-emails.md)
- [Why Was a Different Discount Applied at Checkout Than the One Negotiated by Buddy AI?](https://support.buddify.app/en/articles/12310271-why-was-a-different-discount-applied-at-checkout-than-the-one-negotiated-by-buddy-ai.md)
- [What kind of customer questions can Buddy AI answer?](https://support.buddify.app/en/articles/13438958-what-kind-of-customer-questions-can-buddy-ai-answer.md)
- [Is Buddy AI Claiming Credit for Sales It Didn’t Influence?](https://support.buddify.app/en/articles/12310278-is-buddy-ai-claiming-credit-for-sales-it-didn-t-influence.md)
- [How does Buddy AI increase conversions?](https://support.buddify.app/en/articles/13438969-how-does-buddy-ai-increase-conversions.md)
- [How do AI-powered discounts and negotiation work?](https://support.buddify.app/en/articles/13438978-how-do-ai-powered-discounts-and-negotiation-work.md)
- [How to Change Your Logo in Buddy AI](https://support.buddify.app/en/articles/15453878-how-to-change-your-logo-in-buddy-ai.md): Want your store's logo to show up in the AI Rep chat and on the Smart Shopping page? Here's how to do it in just a few steps!
- [How do I disable discounts for specific collections?](https://support.buddify.app/en/articles/15645210-how-do-i-disable-discounts-for-specific-collections.md)
- [What does Buddy AI learn from?](https://support.buddify.app/en/articles/16389735-what-does-buddy-ai-learn-from.md)
- [How often is Buddy AI updated with new information?](https://support.buddify.app/en/articles/16389752-how-often-is-buddy-ai-updated-with-new-information.md)
- [Can we add our own instructions or knowledge to Buddy AI?](https://support.buddify.app/en/articles/16389767-can-we-add-our-own-instructions-or-knowledge-to-buddy-ai.md)
- [Can we set rules for how Buddy AI behaves?](https://support.buddify.app/en/articles/16389777-can-we-set-rules-for-how-buddy-ai-behaves.md)
- [Can Buddy AI escalate conversations to the team?](https://support.buddify.app/en/articles/16389814-can-buddy-ai-escalate-conversations-to-the-team.md)
- [Can Buddy AI ask questions before recommending products?](https://support.buddify.app/en/articles/16389790-can-buddy-ai-ask-questions-before-recommending-products.md)
- [Can we review conversations handled by Buddy AI?](https://support.buddify.app/en/articles/16389834-can-we-review-conversations-handled-by-buddy-ai.md)
- [Can Buddy AI prioritise suitability over sales value?](https://support.buddify.app/en/articles/16389801-can-buddy-ai-prioritise-suitability-over-sales-value.md)
- [Can Buddy AI be customised for our brand tone and customer approach?](https://support.buddify.app/en/articles/16389897-can-buddy-ai-be-customised-for-our-brand-tone-and-customer-approach.md)
- [Can we correct incorrect answers from Buddy AI?](https://support.buddify.app/en/articles/16389848-can-we-correct-incorrect-answers-from-buddy-ai.md)
- [Can we test Buddy AI before going live?](https://support.buddify.app/en/articles/16389859-can-we-test-buddy-ai-before-going-live.md)
- [What happens if information conflicts?](https://support.buddify.app/en/articles/16389882-what-happens-if-information-conflicts.md)
- [Can Buddy AI process refunds or change orders?](https://support.buddify.app/en/articles/16389888-can-buddy-ai-process-refunds-or-change-orders.md)