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Are direct sales being counted as Buddy AI sales?

Written by Support
Updated today

Normally, no. Buddify only attributes a sale as “Buddy AI–converted” if all of the following conditions are met:

  1. The customer engaged in a conversation with the Buddy AI Agent.

  2. The AI guided the customer.

  3. The customer was sent to "Checkout" through Buddy AI.

This means:

  • If a customer browses with Buddy AI but checks out using your store’s auto discount instead, it will not be counted as a Buddify sale.

  • If a customer interacts with Buddy AI but later buys without using the negotiated discount, it will not be attributed to Buddify AI.

  • If a customer negotiates but doesn’t purchase, leaves their email, and is later converted through a winback campaign, that sale will also not be flagged as Buddy AI–converted.

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