The most likely reason is that while your store-wide discount is set to x%, the product may have a higher discount limit defined at the product or collection level.
Buddify AI uses a discount rule hierarchy:
Product > Collection > Store
This means product-level rules always override collection and store-wide settings.
👉 To confirm, please check the discount settings for that specific product in the app.
For example:
If your store discount is set to 30% and your “Shirts” collection is set to 25%, then products in “Shirts” will take the 25% discount during negotiation.
If a product under “Shirts” has a specific discount of 15% set at the product level, then that 15% will take priority during negotiation.
