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Why does Buddify AI sometimes give the maximum discount?

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Written by Support
Updated this week

Buddify AI does not hand out random discounts. Instead, it offers personalized discounts based on customer behavior.

Here’s how it works:

  • The AI begins by offering only a portion of your maximum discount.

  • It gradually increases the offer only if necessary to keep the customer engaged.

  • The full maximum discount is only given in two situations:

    1. When the customer tries to leave the product page or end the negotiation without buying.

    2. When the customer becomes inactive for more than 1 minute after accepting a smaller discount.

In these cases, the system uses the maximum discount as a last resort to recover a sale that would otherwise be lost—without impacting all other shoppers.

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